Privacy policy

Last updated: 24 October 2026

This Privacy Policy explains how ALKARWAN LTD, trading as Ravunio (“we”, “us”, “our”), collects, uses and protects your personal data when you visit ravunio.com, buy from us or contact us.

1. Who we are

ALKARWAN LTD is the data controller for your personal data. We are a company registered in England and Wales, company number 16662139, with our registered office at 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Contact for privacy questions: support@ravunio.com

2. The personal data we collect

  • Identity and contact data: name, email address, phone number, billing and delivery address.
  • Order and subscription data: products bought, order history, subscription status, delivery dates, returns and refunds.
  • Payment data: payments are processed by Shopify Payments and other payment providers shown at checkout. We do not see or store your full card details.
  • Communications: messages you send us by email, chat or contact form.
  • Marketing preferences: whether you have agreed to receive our emails or texts.
  • Technical and usage data: IP address, device and browser type, pages viewed and similar data collected through cookies (see section 7).

We do not intentionally collect health information about you. Please do not send us medical details unless you need to for a query about our product.

3. How we use your data and our lawful basis

  • To process and deliver your order and manage your subscription (taking payment, shipping, renewals, pausing or cancelling) – performance of a contract.
  • To provide customer service, handle returns and our 90-day money-back guarantee – performance of a contract.
  • To keep accounting and tax records and meet other legal duties – legal obligation.
  • To prevent fraud and keep our store secure – legitimate interests.
  • To improve our website and products using analytics – legitimate interests, or consent where cookies require it.
  • To send marketing emails or texts – consent, or for existing customers our legitimate interests in sending messages about similar products. You can unsubscribe at any time using the link in every message.

4. Who we share your data with

We only share your data with service providers who help us run our business, and only as much as they need:

  • Shopify – our e-commerce platform, which hosts our store, checkout, customer accounts and subscription management.
  • Payment providers – to process your payments.
  • Delivery carriers and our order-tracking provider – to deliver your order and send tracking updates.
  • Email and messaging tools – to send order updates and, if you have agreed, marketing.
  • Professional advisers and authorities – where required by law or to protect our legal rights.

We do not sell your personal data.

5. International transfers

Some of our providers, including Shopify, process data outside the UK (for example in Canada, the European Economic Area or the United States). Where this happens we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses.

6. How long we keep your data

  • Order, payment and tax records: 6 years after the end of the financial year they relate to.
  • Customer account and subscription data: for as long as your account or subscription is active, and up to 2 years after.
  • Marketing data: until you unsubscribe or withdraw consent.
  • Customer service messages: up to 2 years after the query is resolved.

7. Cookies

We use cookies that are strictly necessary for the store and checkout to work. Analytics and advertising cookies are only used if you agree to them through our cookie banner, and you can change your choice at any time.

8. Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;
  • ask us to correct inaccurate data;
  • ask us to delete your data;
  • ask us to restrict or object to how we use your data, including for direct marketing;
  • receive your data in a portable format;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, email support@ravunio.com. We will reply within one month.

9. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk, telephone 0303 123 1113.

10. Security

We use appropriate technical and organisational measures to protect your data. Our store runs on Shopify, which is certified to PCI DSS Level 1 for payment security.

11. Children

Our products and website are intended for adults aged 18 and over. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.