Terms of service

OVERVIEW 
Welcome to Ravunio! The terms "we", "us" and "our" refer to Ravunio. Ravunio operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Ravunio is powered by Shopify, which enables us to provide the Services to you. 
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. 
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. 
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. 
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. 
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. 

SECTION 2 - OUR PRODUCTS 
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. 
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. 
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. 

SECTION 3 - ORDERS 
When you place an order, you are making an offer to purchase. Ravunio reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Ravunio confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Ravunio may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. 
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK]. 
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. 

SECTION 4 - PRICES AND BILLING 
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. 
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. 
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. 

SECTION 5 - SHIPPING AND DELIVERY 
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. 

SECTION 6 - INTELLECTUAL PROPERTY 
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Ravunio, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. 
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Ravunio, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Ravunio. 
Ravunio's names, logos, product and service names, designs, and slogans are trademarks of Ravunio or its affiliates or licensors. You must not use such trademarks without the prior written permission of Ravunio. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. 

SECTION 7 - OPTIONAL TOOLS 
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. 
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party. 

SECTION 9 - RELATIONSHIP WITH SHOPIFY 
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.] 
Ravunio is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Ravunio. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ravunio, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ravunio. 

SECTION 10 - PRIVACY POLICY 
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. 
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information. 

SECTION 11 - FEEDBACK 
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. 
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback. 
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. 
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party. 

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). 

SECTION 13 - PROHIBITED USES 
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Ravunio, Shopify or users of the Services, or expose them to liability. 
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms. 

SECTION 14 - AGENTS 
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision. 
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service. 
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services. 
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services. 

SECTION 15 - TERMINATION 
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. 
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination. 

SECTION 16 - DISCLAIMER OF WARRANTIES 
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents. 
EXCEPT AS EXPRESSLY STATED BY Ravunio, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU. 

SECTION 17 - LIMITATION OF LIABILITY 
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Ravunio, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. 

SECTION 18 - INDEMNIFICATION 
You agree to indemnify, defend and hold harmless Ravunio, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. 
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents. 

SECTION 19 - SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 20 - WAIVER; ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 21 - ASSIGNMENT 
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you. 

TERMS OF SERVICE

Last updated: May 21, 2026

OVERVIEW

Welcome to Ravunio.

Ravunio is operated by ALKARWAN LTD, trading as Ravunio. Throughout these Terms of Service, the terms "we", "us" and "our" refer to Ravunio.

Ravunio operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ravunio is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access, browse, use, or purchase from the Services.

Please read these Terms carefully. They include important information about your legal rights, product use, order terms, warranty disclaimers, limitations of liability, and dispute-related terms.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:

/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms affects any rights you may have under applicable consumer protection laws that cannot legally be excluded or limited.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian.

To use certain parts of the Services, including placing an order, creating an account, or subscribing to communications, you may be asked to provide certain information such as your name, email address, billing address, shipping address, payment information, and contact details.

You represent and warrant that all information you provide to us is accurate, current, complete, and that you have the right to provide it.

You are responsible for maintaining the confidentiality and security of your account login details and for all activity that occurs under your account. You must not transfer, sell, assign, or license your account to any other person.

We reserve the right to refuse access to the Services, suspend accounts, cancel orders, or terminate accounts if we reasonably believe that you have violated these Terms, provided false information, engaged in fraud, abused our Services, or acted unlawfully.

SECTION 2 - OUR PRODUCTS

Ravunio offers premium daily wellness and longevity-support products.

We make reasonable efforts to describe and display our products accurately. However, colors, packaging appearance, product images, and visual presentation may vary depending on your device, screen settings, lighting, photography, or product updates.

All product descriptions, pricing, offers, availability, and product images are subject to change at any time without notice.

We reserve the right to discontinue, modify, limit, or update any product at any time, including product packaging, formula presentation, bundles, accessories, and promotional offers.

Our products are intended for general wellness support only. Information provided on the Services is not medical advice and should not be used to diagnose, treat, cure, or prevent any disease or medical condition.

You should consult a qualified healthcare professional before using any supplement or wellness product if you are pregnant, breastfeeding, taking medication, have a medical condition, have allergies, or are unsure whether the product is suitable for you.

Individual results may vary. Any testimonials, reviews, or examples shown on the Services reflect individual customer experiences and do not guarantee that you will experience the same results.

SECTION 3 - PRODUCT USE AND CUSTOMER RESPONSIBILITY

You agree to use Ravunio products only as directed on the product label, packaging, website instructions, or other materials provided by us.

You are responsible for reviewing all product information, including ingredients, warnings, allergens, serving instructions, and suitability before purchasing or using the product.

Do not use any product if the seal is broken, the packaging appears damaged, or the product appears altered, contaminated, expired, or unsafe.

If you experience any adverse reaction, discontinue use and consult a qualified healthcare professional.

SECTION 4 - ORDERS

When you place an order through the Services, you are making an offer to purchase the products in your order.

Your order is not accepted until we confirm acceptance of the order. We must receive and process payment before an order is accepted.

We reserve the right to accept, decline, limit, cancel, or modify any order for any lawful reason, including suspected fraud, inaccurate information, product unavailability, pricing errors, payment issues, shipping restrictions, or violation of these Terms.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may be unable to accommodate cancellation requests.

If we cancel or modify an order, we will attempt to notify you using the email address, billing address, phone number, or other contact information provided when the order was placed.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, unauthorized distribution, or export.

Your purchases are subject to our Refund Policy, available at:

/policies/refund-policy

Nothing in our Refund Policy or these Terms limits any statutory rights you may have under applicable law.

SECTION 5 - PRICES, TAXES AND BILLING

Prices, discounts, promotions, bundles, and offers are subject to change without notice.

The price charged for a product will be the price shown at checkout at the time you place your order, subject to correction of errors as described in these Terms.

Unless otherwise stated, prices may not include taxes, shipping fees, customs duties, import charges, or other fees. Any applicable taxes, shipping costs, and charges will be shown at checkout where required.

For international orders, you may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by your local customs authority or delivery provider. These charges are not controlled by Ravunio and may vary by country.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases.

You represent and warrant that:

1. the payment information you provide is true, accurate, and complete;
2. you are authorized to use the payment method provided;
3. charges incurred by you will be honored by your payment provider; and
4. you will pay all charges incurred at checkout, including product price, shipping, handling, taxes, and other applicable fees.

Payment processing is handled by Shopify and/or third-party payment providers. We do not store full credit card or debit card numbers on our own systems.

SECTION 6 - SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy, available at:

/policies/shipping-policy

Delivery times shown on the Services are estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs processing, weather, incorrect address information, failed delivery attempts, supply issues, force majeure events, or other circumstances outside our reasonable control.

For consumer orders, risk of loss or damage remains with us until the products are delivered into your physical possession, or into the physical possession of a person you identify to receive the goods, unless applicable law provides otherwise.

If you arrange your own carrier or delivery method that was not offered by us, risk may pass to you when the products are handed to that carrier, where permitted by applicable law.

You are responsible for providing an accurate and complete shipping address. We are not responsible for failed delivery, lost packages, or delays caused by incorrect or incomplete shipping information provided by you.

If a package is returned to us due to an incorrect address, failed delivery, refusal, or non-collection, we may contact you to arrange reshipment. Additional shipping fees may apply, except where prohibited by law.

SECTION 7 - RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, cancellations, and exchanges are governed by our Refund Policy, available at:

/policies/refund-policy

For health and safety reasons, Ravunio products must generally be unopened, unused, sealed, and in their original packaging to be eligible for return, unless the item is damaged, defective, incorrect, or where applicable law provides otherwise.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

support@ravunio.com

Your statutory consumer rights are not affected by these Terms or by our Refund Policy.

SECTION 8 - INTELLECTUAL PROPERTY

The Services and all content available through them, including but not limited to trademarks, logos, brand names, text, product descriptions, graphics, images, photographs, videos, audio, product reviews, layout, design, and the overall look and feel of the Services, are owned by or licensed to Ravunio, its affiliates, licensors, or service providers.

These materials are protected by copyright, trademark, and other intellectual property laws.

You may use the Services for personal, non-commercial purposes only.

You must not reproduce, copy, distribute, sell, resell, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, extract, or transmit any part of the Services without our prior written permission, except as permitted by law.

Ravunio’s name, logos, product names, designs, slogans, and brand elements are trademarks or trade dress of Ravunio or its licensors. You must not use them without our prior written consent.

Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. Other names, logos, product names, and service names appearing on the Services are the property of their respective owners.

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, apps, integrations, payment providers, analytics tools, customer support tools, marketing tools, or other services provided by third parties.

We do not control all third-party tools or services and are not responsible for their content, performance, availability, security, or terms.

Any use of third-party tools or services is at your own discretion and may be subject to separate terms and privacy policies from those third parties.

We may add, change, or remove features, tools, or integrations at any time.

SECTION 10 - THIRD-PARTY LINKS

The Services may contain links to websites, platforms, or resources operated by third parties.

We are not responsible for reviewing, evaluating, verifying, or controlling third-party websites, products, services, resources, content, or policies.

If you access third-party websites or services, you do so at your own risk. You should review the third party’s terms and privacy policies before using them or making any purchase.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Ravunio is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with Ravunio. Shopify is not responsible for any aspect of any sale between you and Ravunio, including product quality, product use, delivery, refunds, injury, damage, loss, or disputes arising from purchased products or services.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of your purchases or transactions with Ravunio. You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Ravunio, to the fullest extent permitted by law.

SECTION 12 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available at:

/policies/privacy-policy

Certain personal information may also be processed by Shopify. Shopify’s privacy information is available at:

https://www.shopify.com/legal/privacy

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through the Services may be transmitted to Shopify and other third parties, including parties located in countries other than where you reside, in order to provide the Services.

By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 13 - FEEDBACK, REVIEWS AND USER CONTENT

If you submit, upload, post, email, tag us, review our products, provide testimonials, share photos, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, images, videos, or other content related to Ravunio or the Services, you grant us a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, distribute, adapt, and create derivative works from that content for business, marketing, advertising, promotional, operational, and service-improvement purposes, to the extent permitted by applicable law.

You represent and warrant that:

1. you own or have the necessary rights to submit the content;
2. the content is accurate and not misleading;
3. the content does not violate the rights of any third party;
4. the content does not contain unlawful, abusive, defamatory, obscene, or harmful material;
5. you have disclosed any compensation, incentive, free product, or discount received in connection with your submission, where required by law.

We may, but are not obligated to, monitor, edit, refuse, or remove user content that we determine violates these Terms, applicable law, our policies, or the rights of others.

You are solely responsible for the content you submit.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, offers, shipping charges, delivery times, availability, images, or other information.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time, including after you have submitted an order, where permitted by law.

If we cancel an order after payment due to an error, we will refund the amount paid for the cancelled item or order.

SECTION 15 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

1. for any unlawful, fraudulent, harmful, malicious, or abusive purpose;
2. to violate any applicable laws, regulations, rules, or ordinances;
3. to infringe or violate our intellectual property rights or the rights of others;
4. to harass, abuse, insult, defame, intimidate, threaten, or discriminate against any person;
5. to submit false, misleading, or deceptive information;
6. to upload or transmit viruses, malware, harmful code, or other destructive technology;
7. to interfere with or disrupt the operation or security of the Services;
8. to collect or track personal information of others without permission;
9. to spam, phish, pharm, pretext, scrape, crawl, or engage in unauthorized data extraction;
10. to impersonate any person or entity;
11. to bypass security measures, access controls, robot exclusion headers, or other protective measures;
12. to use the Services for unauthorized commercial resale, export, or distribution.

We reserve the right to suspend, restrict, or terminate your access to the Services if we determine that you have violated these Terms or applicable law.

SECTION 16 - AUTOMATED ACCESS, SCRAPING AND AGENTS

You may not use bots, crawlers, scrapers, spiders, automated tools, AI agents, or similar technologies to access, copy, extract, monitor, purchase, interact with, or otherwise use the Services without our prior written permission.

Any automated tool or agent that accesses the Services must comply with our instructions, technical controls, robots.txt, security measures, and applicable laws.

We may block, rate-limit, restrict, suspend, or take other measures against automated access that we believe is harmful, unauthorized, misleading, or disruptive.

SECTION 17 - TERMINATION

We may terminate, suspend, or restrict your access to the Services, or any part of them, at any time if we reasonably determine that you have violated these Terms, violated applicable law, provided false information, engaged in fraud, abused our Services, or created risk for Ravunio, Shopify, other users, or third parties.

You remain responsible for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Reviews and User Content, Prohibited Uses, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 18 - DISCLAIMER OF WARRANTIES

The Services and the information presented through them are provided for general informational and shopping purposes.

We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all content will always be accurate, complete, current, uninterrupted, secure, or error-free.

Except as expressly stated by Ravunio or required by applicable law, the Services and products are provided "as is" and "as available" without warranties, representations, or conditions of any kind, whether express or implied.

To the fullest extent permitted by law, we disclaim all warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

Nothing in these Terms excludes or limits any statutory rights, warranties, or protections that cannot be excluded or limited under applicable consumer protection law.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ravunio, ALKARWAN LTD, our directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and partners will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, business interruption, or replacement costs arising from or related to your use of the Services or products purchased through the Services.

Nothing in these Terms excludes or limits liability for:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. breach of statutory rights that cannot be excluded or limited;
4. defective products where liability cannot be excluded by law;
5. any other liability that cannot be excluded or limited under applicable law.

For consumers, these limitations apply only to the extent permitted by applicable consumer protection laws.

SECTION 20 - INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Ravunio, Shopify, ALKARWAN LTD, and our affiliates, directors, officers, employees, agents, contractors, licensors, service providers, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

1. your breach of these Terms;
2. your violation of applicable law;
3. your violation of any third-party rights;
4. your misuse of the Services;
5. your user content, feedback, reviews, or submissions.

This indemnity does not apply to the extent prohibited by applicable law.

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The validity and enforceability of the remaining provisions will not be affected.

SECTION 22 - WAIVER AND ENTIRE AGREEMENT

The failure by us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms posted on the Services, constitute the entire agreement between you and us regarding your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, proposals, or understandings between you and us relating to the Services.

SECTION 23 - ASSIGNMENT

You may not assign, transfer, or delegate these Terms or any of your rights or obligations under them without our prior written consent.

We may assign, transfer, or delegate these Terms or our rights and obligations under them in connection with a merger, acquisition, restructuring, sale of assets, corporate transaction, legal requirement, or transfer of business operations.

SECTION 24 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide the Services are governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer, this governing law provision does not deprive you of any mandatory consumer protection rights you may have under the laws of the country where you live.

Any disputes will be subject to the courts of England and Wales, except where applicable law gives you the right to bring proceedings in your local courts or otherwise provides mandatory jurisdiction.

SECTION 25 - CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

Where required by law, we may provide additional notice of material changes.

Your continued use of or access to the Services after changes are posted means that you accept the updated Terms, except where applicable law requires a different process.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

support@ravunio.com
Ravunio is operated by ALKARWAN LTD, trading as Ravunio.

Registered address:
71-75 Shelton Street,
London, England,
WC2H 9JQ,
United Kingdom

Company registration number:
16662139

VAT number:
Not currently VAT registered, unless stated otherwise on the website or invoice.