Refund policy

Sale Items and Gift Cards

Sale items, promotional items, and gift cards are final sale and cannot be returned unless they arrive damaged, defective, incorrect, or where required by applicable law.

For health and safety reasons, Ravunio products must be unopened, unused, sealed, and in their original packaging to be eligible for return.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have first. Once the return is received, inspected, and approved, you may place a separate order for the new item.

We do not accept exchanges for opened or used products unless the item is damaged, defective, or incorrect.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without giving a reason.

To be eligible, your item must be unopened, unused, sealed, and in its original packaging, unless the item is damaged, defective, or incorrect. You will also need the receipt or proof of purchase.

Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or unless otherwise required by applicable law.

United Kingdom 14-Day Cancellation Right

If your order is shipped to a customer in the United Kingdom, you may have the right to cancel your order within 14 days of receiving it.

After notifying us of your cancellation, you have another 14 days to return the item. Returned items must be unopened, unused, sealed, and in their original packaging, unless the item is damaged, defective, or incorrect.

We will issue the refund within 14 days of receiving the returned item, where required by applicable law.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

Original shipping fees, duties, taxes, or return shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item, or where required by applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at support@ravunio.com.