Shipping policy

Shipping Policy Last updated: May 21, 2026 This Shipping Policy explains how Ravunio processes, ships, and delivers orders placed through our website. Ravunio is operated by ALKARWAN LTD, trading as Ravunio. By placing an order with us, you agree to the shipping terms below. 1. Order Processing After your order is placed, we will send you an order confirmation email. Orders are usually processed within 1–3 business days, excluding weekends and public holidays. During high-demand periods, product launches, holidays, or promotional events, order processing may take longer. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout. Please make sure your shipping address is complete and accurate before placing your order. Once an order has been processed or shipped, we may not be able to change the shipping address. 2. Shipping Times Estimated delivery times may vary depending on your location, shipping method, carrier, customs processing, and other factors outside our control. Estimated delivery time: United Kingdom: 5–10 business days European Union: 7–14 business days United States: 7–14 business days United Arab Emirates and GCC: 7–14 business days Other international destinations: 10–20 business days These delivery times are estimates only and are not guaranteed. 3. Shipping Costs Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order. We may offer free shipping on selected products, bundles, promotions, or destinations. Free shipping availability may change at any time and will be shown at checkout where applicable. 4. Order Tracking Once your order has shipped, you may receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after your order has been shipped. If you have not received tracking information after your order has been processed, please contact us at support@ravunio.com. 5. International Shipping We may ship to selected international destinations. International orders may be subject to customs duties, import taxes, VAT, handling fees, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any customs duties, import taxes, or additional charges required by their local customs authority or delivery provider. Ravunio is not responsible for delays caused by customs processing, customs inspections, import restrictions, or local delivery procedures. 6. Customs, Duties and Import Restrictions You are responsible for making sure that the products you order can be lawfully imported into your country. Some countries may restrict or regulate the import of supplements, wellness products, powders, or nutrition-related products. If an order is delayed, rejected, returned, or confiscated by customs due to local import rules, we are not responsible for any loss, delay, or additional costs unless required by applicable law. 7. Incorrect or Incomplete Shipping Address Customers are responsible for providing a complete and accurate shipping address at checkout. Ravunio is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of an incorrect or incomplete shipping address provided by the customer. If an order is returned to us due to an incorrect address, failed delivery attempt, refusal, or non-collection, we may contact you to arrange reshipment. Additional shipping fees may apply. 8. Failed Delivery or Refused Packages If a delivery attempt fails, you may need to contact the shipping carrier or local delivery provider to arrange redelivery or collection. If a package is refused, unclaimed, or returned to us, we may deduct original shipping costs, return shipping costs, customs charges, or carrier fees from any refund where permitted by law. 9. Lost, Damaged or Delayed Packages If your order arrives damaged, defective, or incorrect, please contact us at support@ravunio.com as soon as possible. Please include: Your order number Your full name A clear description of the issue Photos of the damaged item, packaging, and shipping label where applicable We will review the issue and help arrange a suitable solution where appropriate. If tracking shows that your order was delivered but you have not received it, please check with household members, neighbours, building reception, mailroom, or your local carrier first. If you still cannot locate the package, contact us and we will review the situation. 10. Risk of Loss For consumer orders, the risk of loss or damage remains with us until the products are delivered into your physical possession, or into the physical possession of a person you identify to receive the goods, unless applicable law provides otherwise. If you arrange your own carrier or delivery method that was not offered by us, risk may pass to you when the products are handed to that carrier, where permitted by applicable law. 11. Shipping Delays We are not responsible for delays caused by events outside our reasonable control, including but not limited to: Carrier delays Customs processing Weather conditions Public holidays Incorrect shipping information Failed delivery attempts Supply chain disruptions Import restrictions Force majeure events However, if we become aware of a significant delay affecting your order, we will try to update you where reasonably possible. 12. Pre-Orders or Backorders If an item is sold as a pre-order or backorder, the estimated shipping date will be shown on the product page, checkout page, or order confirmation where applicable. Orders containing pre-order or backorder items may ship once all items are available, unless otherwise stated. 13. Returns and Refunds Shipping-related returns and refunds are handled in accordance with our Refund Policy. For health and safety reasons, Ravunio products must generally be unopened, unused, sealed, and in their original packaging to be eligible for return, unless the item is damaged, defective, incorrect, or where applicable law provides otherwise. Please review our Refund Policy for more information. 14. Contact Us If you have questions about shipping, delivery, or tracking, please contact us at: Email:

support@ravunio.com
Ravunio is operated by ALKARWAN LTD, trading as Ravunio. Registered address: 71-75 Shelton Street, London, England, WC2H 9JQ, United Kingdom